Dear Patrons,

Winnipeg Studio Theatre would like to thank you for your original purchase of tickets for Frozen Jr performances. However, due to the COVID-19 virus the production has been cancelled. 

To make things right WST is offering three options:
1)    A full refund of your ticket(s) purchase. To get your refund please contact Brown Paper Tickets by June 15 by emailing refunds@brownpapertickets.com. Be sure to include your confirmation number. Note: this process may take up to 10 weeks. We are unsure why Brown Paper Tickets is not returning emails or calls for refunds (as of Aug. 30). It is out of our control but be assured we are working at finding a solution. See #2.

2)    If you have not heard back from Brown Paper Tickets please don’t panic. We will try to rectify the problem in house by offering you tickets to a future show. You can email WST at: studiotheatre@shaw.ca and we will honour your tickets for another production in the future. Please include the number of tickets purchased and your order number if you have it.

3)    As a Non-Profit Organization, we ask that you consider donating the monies to help WST get through this challenging time. If this is your choice, no action is needed. If your purchase was over 50.00 we will issue a tax receipt. 

Our goal is to still be here when this all passes. With your help we believe it is possible.
Thank you for your understanding, and we hope to see you at future performance.  

Sincerely,
Kayla Gordon, Artistic Director and Brenda Gorlick, Associate Director
Winnipeg Studio Theatre

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